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AC Transit Launches the New Mobile App
News Articles
10/19/2020
We are pleased to announce the launch of the free AC Transit Official Mobile App on Monday, October 19, 2020.
Implemented in beta mode for the first 90 days of service, our custom designed App offers features and functions that include real-time trip schedules, fares, access to customer service and improved rider experience. Releasing this technology as part of our reNEW Plan commitment to our riders, the App will eliminate the need to touch fareboxes, handle cash or paper tickets.
Navigating our vibrant East Bay communities is now easier than ever when using the AC Transit Official Mobile App. So, download it from the App Store or get it on Google Play today:
Plan, ride and connect with us using the following key features:
- Look up Line information & bookmark Favorites
- Find bus stops by your Location or destination or by using the Stop ID
- Purchase fares for:
- Local Single Ride Pass
- Transbay Single Ride Pass
- Local 1 Day Pass
- Local 7 Day Pass
- Access real-time predictions for bus arrivals and any service changes
- Connect with AC Transit Customer Service by submitting Feedback, including Lost & Found information
Please click here to watch a tutorial on the use of the app.
You can find complete details on how to access and use the AC Transit Official Mobile App under Frequently Asked Questions (FAQ) on this page.
Also, we welcome your questions, comments and suggestions:
- Submit comments by using the Feedback feature within our App
- Provide input on-line using our Customer Feedback Form
- Connect with us on Twitter, Facebook and Instagram
Transit app supports contactless payments
AC Transit riders currently using the popular Transit app for trip planning, may now also purchase AC Transit fares directly through Transit app. Existing Transit app account holders need only sign in with their user email and password. New users will need to create a Transit app account by supplying their name, email and credit card information to make contactless payments for bus passes/tickets.
AC Transit Official Mobile App: Frequently Asked Questions (FAQ)
Planning Your Ride with the AC Transit Official App:
1. How do I access the App?
You can download the FREE AC Transit Official Mobile App from the Apple and Google Play stores:
2. How do I open the app from the Tutorial section?
Tap on “Close” on the top right of the screen or swipe “Skip” from the bottom of tutorial screen.
3. How do I plan my bus trip?
On the My Bus screen, you can begin planning for your trip by using the following functions:
- Search by Location
- Search by Stop ID
- Search by Line
4. How do I pay for bus fares using the App?
Click on Buy Tickets in order to access the secure cashless ticketing feature. You will be redirected to Token Transit, the provider used to safely purchase fares, where you can select your fare type, then confirm your choice and purchase. Your tickets and passes will be stored using cloud technology and retrievable on any mobile device until you are ready to activate them.
NOTE: You need to create a Token Transit account to add a secure method of payment prior fare purchase.
5. How do I create a Token Transit account?
Download the Token Transit app from the App Store or Google Play and create an account using your mobile phone. Token Transit accepts credit, debit or prepaid debit cards as forms of payment.
6. How do I know if my ticket or pass is active or expired?
Active passes will be displayed under “passes in use,” which immediately appears when you open the app. The active passes display a “time left” section, indicating the remaining time till expiration. Passes not activated will be displayed under “stored passes,” and will not expire until activation.
7. Can I purchase tickets using other apps?
Riders can purchase tickets with any other app that is integrated with Token Transit. Transit App is a preferred mobile app partner with AC Transit.
Riding AC Transit with the App:
1. How do I search for the nearest bus stop by location, address, or landmark destination?
The app can find your location using GPS technology and provide bus stop information within a quarter mile radius. When using this function, the blue dot will indicate your current location. When you move the Map, the Search radius will re-center itself and provide nearby bus stops. You can click on the target icon at the bottom right to return to your current location.
NOTE: You may be asked to allow the app access to your location. This is optional but recommended. By allowing access to your location, anonymized data is provided to AC Transit which helps improve the functionality of the app. Please refer to the privacy policy in the app for more details.
2. How do I find a bus stop using my Bus Stop ID#?
Click on My Bus, then select the Search Icon for Stop ID.
3. How do I know when my bus is coming?
Click on the bus stop icon on the map, then the right arrow in order to get real-time arrival times for your next ride.
4. How do I search for service information by line?
Click on My Bus, then select the Search Icon for Line.
The stop you select indicates the service lines. By clicking on the arrival prediction time, you can see more information, such as the current location of the bus.
5. How do I bookmark my favorite bus lines?
Look for the star next to the line information and tap on it to select the line as a favorite. When you designate a line as a favorite, you will have easy access to frequently used stops by clicking on the “Favorites” icon at the bottom of the navigation screen.
Connecting with Us Using the AC Transit App:
1. I forgot a personal item on the bus. Can I report it using the App?
Open the app and click on More, then select Lost and Found to submit your report.
2. Can I report a Lost & Found item if I do not have an email address?
Yes. Simply type “N/A” in the email address field, input other information, then Submit.
3. How can I give input about my rider experience?
You can click on More, then select Feedback to submit your input.
4. Which languages are supported by the App?
The App is available in English and Spanish. The Chinese version will be coming soon.
5. How can I get support with fare payments, including refunds?
Please email the Token Transit support team at help@tokentransit.com or submit a request via support request form.
NOTE: For fares purchased with Transit App, email info@transitapp.com.
6. How can I get support with fare payments, including refunds?
You can use the App by clicking on More, then selecting Feedback. In addition, you can contact the AC Transit Customer Call Center at 510-891-4777, submit input on the AC Transit website, or connect with us on Twitter, Facebook or Instagram.