Clipper Customer Service Center
AC Transit & Clipper Customer Service Center
The AC Transit & Clipper Customer Service Center offers various services, including transit fare sales, bulk orders, BikeLink, Regional Transit Connection (RTC) processing, maps & schedules, Lost and Found retrieval and a full range of Clipper services.
Location:
1600 Franklin Street, Oakland, CA
Business Hours:
Monday through Friday, excluding holidays, 8am to 5pm
The Customer Service Center will be closed on the third Tuesday of every month from 2pm to 3pm.
Clipper Services Offered:
- Issue or replace Clipper cards for adult, youth, senior, and RTC
- Process and register Clipper card applications
- Replace defective cards and transfer value into new card
- Replace lost or stolen cards and transfer value into new card
- Transfer occurs the following business day after customer reports card lost or stolen to Clipper. Customers should call Clipper at (877) 878-8883 to block lost or stolen cards from being used.
- Load and reload value onto Clipper cards
- Load cash and/or passes from all participating Clipper transit operators (AC Transit, Caltrain, County Connection, Golden Gate Transit, Muni, Napa Valley Transportation Authority, SamTrans, SMART, Sonoma County Transit, Tri Delta Transit, Union City Transit, VTA, WestCat, Wheels)
Clipper Services Not Offered:
(Customers should call Clipper at (877) 878-8883 for assistance)
- Issue refunds
- Unblock cards
- Research billing issues or charge errors.
- Correct cash value or pass errors