Clipper Customer Service Center
AC Transit & Clipper Customer Service Center
The AC Transit & Clipper Customer Service Center offers various services, including transit fare sales, BikeLink, Regional Transit Connection (RTC) processing, Lost and Found retrieval and a full range of Clipper services.
Location:
1600 Franklin Street, Oakland, CA
Business Hours:
Monday through Friday, excluding holidays, 8am to 5pm
The Customer Service Center will be closed on the third Tuesday of every month from 2pm to 3pm.
Clipper Services Offered:
- Issue or replace Clipper cards for adult, youth, and senior
- Process Clipper card applications
- Replace defective cards and transfer value from old card
- Replace lost or stolen cards and transfer value from old card
- Transfer occurs the following day after customer reports card lost or stolen to Clipper. Customers must first call Clipper at (877) 878-8883 to report a lost or stolen card in order to block the card from further use. The block becomes effective overnight and staff at the Customer Service Center can issue a new card the following business day
- Load Value or Fares onto Clipper Cards
- Load cash and/or passes from all participating Clipper transit operators (AC Transit, BART, Caltrain, Golden Gate Transit, Muni, SamTrans, VTA)
- Pick up current actions to cards, such as Autoload instructions, unblocking cards, orders for Clipper value
- Please follow up on actions initiated via phone or online with Clipper at (877) 878-8883
Clipper Services Not Offered:
(Customers should call Clipper at (877) 878-8883 for assistance)
- Issue refunds
- Unblock cards
- Research billing issues, charge errors, or transaction histories.
- Correct cash value or pass errors