Before You Board

Always use crosswalks, pedestrian walk signals, and sloped sidewalks to access Tempo stations.  

When you arrive at a station, a digital message sign provides ACT RealTime information, so you always know when the next bus is coming. Press the button on the pole near the digital message sign to play an audio version of the active messages. The button is labeled with both print and Braille.

Make sure to pay at the station before you board the bus! There is no option to pay on the bus. Both the Clipper card readers and ticket vending machines are fully accessible. To receive audio prompts for touchscreen navigation on ticket vending machines, insert headphones into the headphone jack and press the square button with a raised ring on the pad, located in the center of four navigational buttons.

Tempo Platform Agents can help you navigate this new service and answer any questions you have.

Boarding and Exiting the Bus

Tempo stations are at the same level as the bus floor to ease the boarding experience for riders with mobility devices, bikes, strollers, and carts, as well as seniors, people with disabilities. 

A detectable warning strip of yellow truncated domes runs the length of the edge of the Tempo station platform. There is an additional detectable warning surface of yellow bars to indicate where each door will open—this is positioned further into the station platform and is followed by the detectable warning strip to indicate the edge of the station platform.

To ensure a smooth boarding process, get ready at the station by positioning yourself near the detectable warning surface for the appropriate door.

When you’re at the station, avoid getting close to the edge of the platform and always wait behind the yellow detectable warning strip.

As always, wait for the bus to come to a complete stop before boarding. If you are riding with a mobility device, please wait until the bridge plate is fully deployed before boarding. The bridge plate will only be deployed at the middle doors.

Two wheelchair securement areas are available on each bus; mobility devices will only be secured upon request. Please remember to lock the wheels and/or power down your mobility device while riding.
 

If you are bringing a stroller on the bus, please read our full stroller policy.

Priority seating is made available to seniors and people with disabilities in the front area of the bus with signage marking these areas. Other riders must be prepared to vacate these seats when instructed by the bus operator.

When you’re on the bus, enjoy your ride! Tempo buses stop at every station along the line. A digital message sign accompanied by audio messages will announce the upcoming station and indicate which direction to exit the bus. A dedicated stop request button, displaying a wheelchair icon, is available to let the bus operator know that someone with a mobility device needs to exit the bus and may need extra time. As the bus approaches your stop, make sure you’ve gathered all your belongings and are prepared to start moving toward the exit once the bus comes to a complete stop. Once the bus comes to a complete stop, exit the bus through one of the open doors.
 

Learn more about accessibility, including Frequently Asked Questions (FAQs) here.